The Torres Subscriber Web Self Care portal offers a user-friendly and interactive user interface that enables subscribers to select and modify service plans, add-ons and acquire third-party applications and content. It enables service providers to minimize customer churn by enabling them to provide greater control and options to the subscriber.
The Subscriber Web Self Care also enables service providers to proactively message and notify subscribers for specific events such as credit overruns, billing reminders, and personal events such as birthdays.

 

The Torres Subscriber Portal is a web self-care tool designed for end-users. It supports subscription management as well as purchase and provisioning of new services, allowing end-users to manage their own account settings. The portal helps sell organizations new services to end-users, reduces provisioning cost for the service provider, and provides a superior customer service experience.

 

Example Web Self Care Screen

 

The Torres Subscriber WSC portal empowers subscribers to know their usage any time they want, get alerts during roaming, and choose new offers and rate plans as required. The portal can be used for various other things like choosing a new application based service, switching on and off the parental control knob, creating alerts and alarms on heavy data downloads or high-value usage of the internet connection. The WSC can be used as a platform by the operator to communicate new offers and benefits to customers, get their feedback for improvement and involve them in the whole service delivery process. An involved customer sticks with the network for long time and for involvement an operator needs to make the customer stay with them for longer time. Torres SMP solves this problem much better than anybody else.

 

For example, most often operators forget to wish their customers on a special occasion like their birthdays or greet them on a new year. Also, there can be other ways through which the WSC can be leveraged to maximise the revenue for the operator while giving high value to the subscriber. The WSC is an effective tool to implement both of this and get nearer to the customer. On a birthday, the customer can be greeted for the special occasion and offered 2 special downloads to a movie with bandwidth boost sessions. If the customer utilizes this gift, they experience the magic of bandwidth boost that is an intuition for the customer to pay and get the experience every day.

 

Beyond the empowerment and creating a user experience, the WSC acts as a tool for the operator to engage with the customer and get their feedback and improve on the service levels. This helps in reducing churn and helps in maximising revenues as the customer can get more services requested through the portal.

 

Key Features and Benefits

• Web based software with browser interface
• Works on Apache Tomcat server
• Acts as a marketing tool for service providers to educate subscribers about existing and new services
• Enables cross-selling and up-selling service offerings